Refund policy

Return and Refund Policy

Limited returns

We accept requests within 30 days of delivery for items that are damaged, defective, incorrect, or significantly different from their description. This is a limited returns policy, not a general satisfaction or change-of-mind money-back guarantee. Mandatory consumer rights under applicable law remain unaffected.

Requesting a return

Contact support@vibow.store before returning any item. Include your order number, a description of the issue and, where possible, photos. We will review your request and provide return instructions and the correct return address. Do not send items back without contacting us first. Any necessary return shipping arrangements will be confirmed when your request is reviewed, subject to applicable consumer law.

Cancellation requests

Contact us within 24 hours of placing your order to request cancellation. Cancellation is best-effort only and cannot be guaranteed, including within the first 24 hours, because processing or shipment may already have begun.

Refunds

We will notify you when your request has been reviewed and any required return inspected. Approved refunds go to the original payment method. Typical refund processing is 5–10 business days; your payment provider may take additional time to post the funds.

Lost or undelivered packages

If your package has not arrived within 40 days of your order date, contact support@vibow.store

We will investigate with the supplier and carrier and arrange a replacement or refund where appropriate. Shipping estimates are set out in our Shipping Policy.

Consumer rights and contact

Nothing in this policy excludes or limits mandatory consumer rights or remedies that cannot be waived. For return, refund or cancellation requests, email support@vibow.store