Refund policy
Overview We want you to be completely satisfied with your purchase. Because VIBOW operates as a dropshipping store — products are shipped directly from our suppliers — please read this policy carefully before placing your order.
Order Cancellations Orders can be cancelled within 24 hours of placement. After that, your order may already be in processing or shipped by our supplier and cannot be cancelled.
Returns We accept return requests within 30 days of delivery for items that are:
- Defective or damaged on arrival
- Significantly different from the product description
Due to the nature of our dropshipping model, items must be returned to our supplier's warehouse. We will provide return instructions on a case-by-case basis. Customers are responsible for return shipping costs unless the item was defective or incorrect.
Non-Returnable Items
- Items returned more than 30 days after delivery
- Items showing signs of use, wear, or damage not caused by us
- Sale or clearance items
Refunds Once your return is received and inspected, we will notify you by email. If approved, refunds are processed to your original payment method within 5–10 business days. PayPal refunds may appear sooner.
Shipping Timelines Our products are shipped from international suppliers (primarily via AliExpress/DSers). Estimated delivery times are 10–25 business days depending on destination. Delays due to customs, carrier issues, or holidays are outside our control and do not automatically qualify for a refund.
Lost or Undelivered Packages If your package has not arrived within 40 days of your order date, please contact us at Dpaglobalretail@gmail.com and we will investigate with the supplier and arrange a replacement or refund.
Contact Us For refund or return requests, email us at: Dpaglobalretail@gmail.com